These are the most common questions about NuLife Ventures and some of our policies. If you have additional questions, please contact us.
Can I ship an AVACEN Device Internationally?
Except where specific license has been granted in writing by NuLife Ventures no party—including customers, Affiliates, Independent Brand Partners, licensees, etc.—may ship NuLife Ventures’ products to destinations outside of the United States. The use of freight forwarding services to circumvent this policy is expressly prohibited. Orders seized or destroyed by Customs authorities in any country are not eligible for refund. NuLife Ventures assumes no responsibility for product shipped by a third party (including the purchaser) to any destination outside of the United States.
What countries do you ship to?
NuLife Ventures ships to all US shipping destinations (including Puerto Rico, Guam and the America Virgin Islands). Upon special request, in writing, we may agree to ship the 100-E and/or Pro-E series of devices to other international destinations as permitted under local customs regulations; however, NuLife Ventures does not control—and is not responsible for—any duties levied, taxes charged or other actions taken by Customs authorities in the destination country. If NuLife Ventures does agree to ship to a destination outside the U.S. or Canada, the customer must pre-pay all applicable shipping charges and assumes all transit & delivery risks and responsibilities.
Can I ship NuLife Ventures’ product into another country?
No, shipping of NuLife Ventures’ product to a country outside of the U.S., except by express written permission from NuLife Ventures, is not allowed. Goods and services that may be freely transferred or sold within one country may be regulated—or even prohibited—in another. Often, products which are not legally registered for sale with a country are often stopped, even seized or destroyed, by Customs authorities in the destination country. NuLife Ventures will not accept responsibility for any of its products shipped outside of the United States.
Can I use a freight-forwarding service?
No. The use of freight and postal forwarding services to facilitate the unauthorized export of NuLife Ventures product and/or services into any country, including Canada, is prohibited. Improper entry of product into other countries will affect future registration opportunities, may cause difficulties with Regulatory and Consumer protection agencies and could significantly delay efforts to enter the market legitimately.
Are AVACEN devices legally registered for sale in my home country?
No AVACEN devices have been licensed and/or approved for sale in any country except the U.S.; moreover, the use of an AVACEN device may or may not be regulated or prohibited where you live. Check with your local health and regulatory authorities to determine whether or not the personal, in-home use of these devices is permitted.
I have written permission from NuLife Ventures to ship a product to my home country, but applicable delivery service charges/levies, duties, taxes and import fees are high. Will NuLife Ventures reduce the declared value of the contents?
No. It is illegal to reduce the declared value of your order, change item descriptions or quantities, mark an order as a gift, or otherwise alter shipping statements and descriptions.